Shop with peace of mind

Delivery problems ruin online shopping. Get compensated instantly if your order gets lost, damaged or stolen

Has a merchant not adhered to their ProtectMyOrder policy?

File a report

How it works

You purchase protection at checkout

Delivery issue

Your package is stolen from your front garden! You contact the merchant’s customer service asking for help

Fast-tracked and generous service

You are prioritised ahead of other customers and are offered a more generous resolution e.g. reship or refund (the merchant publishes the exact details of their policy on their website)


You are provided compensation e.g. a refund, reship or discount code

Not happy with a merchants resolution?

If the merchant has not adhered to their ProtectMyOrder policy you can report them here. We then examine the evidence. If we side with the you, the merchant will be asked to provide compensation. If the merchant does not compensate you, they will not be able to use ProtectMyOrder until they do so.

Powering customer-centric brands

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Report a merchant

Report a merchant for not adhering to their ProtectMyOrder policy

Enter the store’s info
We are sorry to hear you a merchant has not adhered to their ProtectMyOrder policy. We will investigate with the merchant and get back to you within 3 -5 days
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Delivery doesn't always go as planned

Orders get stolen or lost

1 in 10 people had an order lost or stolen from 2021-2022 in the UK. Why play roulette with your online purchases?

Orders get damaged

This Evri driver took a photo of a parcel in mid air as “proof of delivery” ... It’s no surprise that almost nine million UK shoppers have received a damaged online order