Delivery problems ruin online shopping. Get compensated instantly if your order gets lost, damaged or stolen
Has a merchant not adhered to their ProtectMyOrder policy?
Your package is stolen from your front garden! You contact the merchant’s customer service asking for help
You are prioritised ahead of other customers and are offered a more generous resolution e.g. reship or refund (the merchant publishes the exact details of their policy on their website)
You are provided compensation e.g. a refund, reship or discount code
If the merchant has not adhered to their ProtectMyOrder policy you can report them here. If the merchant fails to adhere to their ProtectMyOrder policy more than 3 times within 6 months, they will not be allowed to show the ProtectMyOrder widget at checkout
Report a merchant for not adhering to their ProtectMyOrder policy
1 in 10 people had an order lost or stolen from 2021-2022 in the UK. Why play roulette with your online purchases?
This Evri driver took a photo of a parcel in mid air as “proof of delivery” ... It’s no surprise that almost nine million UK shoppers have received a damaged online order
