Your package is stolen from your front garden! You contact the merchant’s customer service asking for help
You are prioritised ahead of other customers and are offered a more generous resolution e.g. reship or refund (the merchant publishes the exact details of their policy on their website)
You are provided compensation e.g. a refund, reship or discount code
If the merchant has not adhered to their ProtectMyOrder policy you can report them here. We then examine the evidence. If we side with the you, the merchant will be asked to provide compensation. If the merchant does not compensate you, they will not be able to use ProtectMyOrder until they do so.